Returns

RETURNS POLICY

Any unwanted product must be returned within 14 days from when your Rebuilt order is delivered (if the order was placed online) at your cost.

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WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were either purchased from, Rebuilt.co.uk and are still in their original condition, you can return these within 14 days. Please see the below for any exceptions to this rule: 

• All Underwear & Swimwear can't be returned for hygiene reasons.

• Socks can be returned if they are sealed in their original packaging.

• All bottles are non-returnable due to hygiene reasons.

• Personalised items can't be returned.

This does not affect your statutory rights.

 

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

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WHERE DO I SEND MY ITEMS?

Please use the contact form below and we'll advise the best place for your specific return.

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WHEN WILL I GET MY REFUND?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse. However, we will ensure your return is processed within a maximum of 7 days once it's back at our warehouse.

• We only offer refunds onto the original payment method used to make the order.

• For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

• Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

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Please contact us using the form below or at info@rebuilt.co.uk for any further help.